FAQ
Can I cancel my order?
It is not possible to cancel or modify an order once processed, you must wait for it to arrive at the destination and then proceed with a return.
Can I apply a discount coupon to any item on the web?
No, the coupons are applicable to products with a price higher than €65.95.
How much are the shipping costs?
- Spain Peninsula and Portugal €3.95 and free from €100.
- Balearic Islands 6. €95
- Canary Islands 24. €95
- France FREE
- Rest of Europe 9. €95
Our transport companies are: ENVIALIA (for Spain Peninsula), CORREOS EXPRESS (Canary and Balearic Islands) and COLISSIMO and UPS for international shipments.
How soon will I receive my order?
When you make a purchase in Spain (Peninsula), you will receive your package in a period of time between 24h-72h on business days. International: 2-5 business days. It is possible that some items have other shipping conditions, in this case, it will always be indicated in the product file.
What is your return policy?
If you want to make a return in Spain Peninsula, you must follow the instructions on our portal, it is very simple. We leave you the direct link HERE
How should I prepare my package for return?
RETURN: For your part, you have to deliver the item to be returned in its original box and print the label that we sent you by e-mail to give it to the courier. We recommend that you always go protected with a wrapper.
I have received my POPA and I want to exchange them for another size or for another item. How should I manage it?
Check the return policy on this page: Derefunds
What form of payment do you accept?
We accept payments by Credit / Debit Card / Paypal / Bizum / Apple Pay / Google Pay / seQura (payment in installments) / ShopPay / American Express
Do you have a physical store?
We have our own store in CALLE JUAN DE HERRERA (BUSINESS PARK) Nº23 (03203 CP - ELCHE - ALICANTE)
Which company is in charge of delivering my Popa?
Our transport companies are: ENVIALIA (for Spain Peninsula), CORREOS EXPRESS (Canary and Balearic Islands) and COLISSIMO and UPS for international shipments.
What are the customer service hours?
Customer service hours are:
Monday to Friday: 09:00 a.m. to 5:00 p.m.
You can contact us through our WhatsApp Popa: +34 691 709 588 and Online Chat on the website. We will reply to you as soon as possible.
I want to collaborate with Popa! What should I do?
Thank you for your interest in POPA. Send an email to colaboraciones@popabrand. com with your proposal. From the dept. they will analyze it and if it is of interest they will contact you.
Are you going to replace the sold-out models soon?
You can enter the sold out model, enter your email and when they are available again we will notify you by email automatically.
No matter the order in which you entered your email, we will notify all subscribers at the same time. So hurry up to buy the model if you receive the email because there are usually many people who are waiting for it, and it may be sold out again in a few minutes.
Can I apply a discount coupon to an already discounted product?
No, discount coupons are not applicable to already discounted products or combinable with other promotions.
Do my Popa have a warranty?
All our items are guaranteed under the terms and deadlines established by the manufacturer. The guarantee will be in accordance with the Spanish laws in force and the period of validity will be one year. They are also assisted by the legal guarantee of conformity for a period of two years "Directive 1999/44/EEC of the European Parliament and of the Councilor, of May 25, 1999"
The guarantee will not be valid in the following cases:
- Damage caused by any cause external to the footwear.
- If there is no certificate and/or purchase invoice
- If the product has been manipulated by an external person and/or company.
If I buy a product on the web, can I return it to the physical store or to a point of sale of the brand?
Returns of online purchases are not accepted at physical points of sale. POPA will only and exclusively accept returns that have followed the procedure established through the web.
Can I go to POPA, with brand products purchased on another platform?
No, our brand only takes care of products purchased through our website: https://www. popabrand. com
If the product has not been purchased on our website, you must go to the platform where you made the purchase.